Refund policy

We want you to love what you buy at Beauty First. If something isn't right, we'll make it right.

Returns. Hair care, skincare and beauty products can be returned within 30 days of purchase, opened or unopened, for a refund or exchange. Boutique items can be returned within 14 days with the original tags attached. Original proof of purchase (your receipt or order confirmation) is required for all returns.

Final sale. Cosmetics and clearance items are final sale. Any product that is defective or damaged can always be returned for a full refund.

How you'll be refunded. Refunds are based on the original sale price and go back to your original payment method. Card refunds usually appear within 5–10 business days, depending on your bank.

Online orders. Return online orders at any Beauty First store, or mail them to Beauty First, 14649 Industrial Road, Omaha, NE 68144. Return shipping is paid by the customer unless we sent the wrong item or it arrived damaged. If that happens, contact us within 7 days and we'll replace it or refund you, including shipping.

Items we can't return. Gift cards, cosmetics, clearance or final-sale items, and Gold Card memberships after 30 days.

Questions? Call 402-933-4950, email lovemybeautyfirst@bfomaha.com, or visit any of our stores.